Detailed 3-Year Plan

3-Year Strategic Plan – Riverbend Health Network

Goal: Patient access, operational efficiency, and care model expansion across Riverbend Health Network.

Midwest multi-clinic network · ~300,000 visits/year · Epic Community Connect

The plan first fixes patient access and revenue leakage, then scales high-margin services and telehealth, and finally positions Riverbend as a regional leader in integrated, value-based outpatient care.

Year-by-Year Breakdown

Each year is directly tied to the constraints and opportunities surfaced in the WAITRONS diagnostic around staffing, access, payer mix, and care models.

Year 1 – Fix Patient Access & Stabilize Operations
  • Strategic priorities
    • Improve scheduling and reduce wait times.
    • Address staffing shortages.
    • Reduce payer denials and claims backlog.
  • Key actions
    • Centralize scheduling into a unified access center.
    • Optimize templates and provider calendars in Epic.
    • Implement documentation improvement program.
    • Add medical scribes or AI ambient documentation pilots.
    • Launch recruitment incentives for nursing and front office positions.
  • Key metrics
    • New patient appointment lead time ↓ 40%.
    • Payer denials ↓ 25%.
    • Provider productivity ↑ 10%.
    • Claim cycle time ↓ 20%.
Year 2 – Scale Revenue & Improve Care Delivery
  • Strategic priorities
    • Expand high-margin service lines.
    • Operationalize telehealth as a revenue stream.
    • Create employer-based health partnerships.
  • Key actions
    • Grow orthopedics and cardiology with satellite clinics.
    • Expand telehealth into follow-up care, triage, and behavioral health.
    • Launch onsite employer clinics for mid-size companies.
    • Implement care coordinators for complex patients.
    • Deploy Epic analytics dashboards for throughput and leakage tracking.
  • Key metrics
    • Telehealth visits ↑ 100%.
    • Specialty revenue ↑ 15–20%.
    • Patient retention ↑ 10%.
    • Employer contracts generate 8–12% of revenue.
Year 3 – Regional Leader in Integrated Outpatient Care
  • Strategic priorities
    • Expand into two new markets.
    • Achieve value-based care readiness.
    • Deliver a digital-first patient experience.
  • Key actions
    • Acquire one to two independent clinics to expand footprint.
    • Build care pathways for value-based contracts (chronic disease, bundled payments).
    • Launch a patient mobile app (scheduling, check-in, messaging).
    • Introduce remote patient monitoring (RPM) for chronic care.
  • Key metrics
    • Regional footprint ↑ 25%.
    • Value-based contract revenue ↑ 20%.
    • Patient satisfaction ↑ to 4.7+.
    • EBITDA margin ↑ 2 points.
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